Verint - In conversation with........

In conversation with . . . . Steve Lewis

Episode Summary

In episode 3 of the series, we chat with Stephen Lewis, Chief Digital Officer at the next-generation BPO organisation Probe. Steve gives his thoughts on how the Covid19 situation has accelerated the digital transformation plans of many customer service organisations and explores how the expectations of consumers have changed during the lockdowns. As an added bonus, his lockdown music selection should put a smile on your face.