In this the first episode of 2021 Martyn hands the baton over to guest host Audrey William, Principal Advisor at Ecosystm, for an in-depth conversation with our own Ryan Hollenbeck, Senior Vice President Global Marketing at Verint. Audrey and Ryan discuss the changing market conditions post 2020 and the impacts Covid-19 had on the industry. Ryan reveals that despite the disruption of last year, he has at least one happy memory from 2020 when he became a grandfather for the first time.
In conversation with is a series of podcasts from Verint featuring chats and discussions with leading figures from the contact centre, CX and customer engagement industry across the Asia Pacific region.
During this series, we want to find out what customer service organisations are doing during these challenging times and try and discover what it is that drives the leaders in this space and what makes them tick.
A full transcript of this episode can be found by visiting: