With the prolonged pandemic taking its toll on mental and emotional health, as well as physical, around the world, support services have been inundated with calls for help and support. In this poignant episode, Martyn Riddle chats with Chris Harwood from the Australian charity Lifeline on the impact the virus has had on their operations and how they have scaled up to meet the escalating demand for their services.
In conversation with is a series of podcasts from Verint featuring chats and discussions with leading figures from the contact centre, CX and customer engagement industry across the Asia Pacific region.
During this series, we want to find out what customer service organisations are doing during these challenging times and try and discover what it is that drives the leaders in this space and what makes them tick.
A full transcript of this episode can be found by visiting: